This is a follow-on post from Call of Duty: Black Ops connection problems. Whilst my previous post was more of a way to vent my frustration, as amusing as it may have been, I wasn’t been constructive. I don’t want to sue anyone or go marching in the streets about this issue, I just want the game fixed.
And so, after threatening to ring Activision in the aforementioned post, I actually did. My ‘incident’ got logged as ‘Black Ops is freezing when I play multiplayer online on my Playstation 3’. There’s more to it than that, but freezing is my main concern. It’s one thing to be kicked out of a match due to erroneous connection problems, but it’s another thing entirely to have your PS3 completely frozen, and having to reset it.
Other pieces of information that were required were: game version number, NAT settings, external IP address, bandwidth, and letters A through to J should be visible, whatever that is! All these details are accessible from the multiplayer menu if you press the select button. It goes without saying, that the more open your NAT settings are, the better. Your NAT settings can be open, restricted, or closed.
Finally, after my PSN ID was taken, I had to exit the game and delete Black Ops data from the ‘Game Data’ folder under ‘Games’ on the XMB. Make sure you delete from the ‘Game Data’ folder, and not the ‘Saved Game Data’ as this contains your player profile and other settings.
The support staff were very pleasant and I do appreciate that Treyarch are working hard to solve these problems both with patches and live fixes. Fingers crossed that these issues will get worked out. My hope now, is that my PSN ID and IP address can be monitored for data collection purposes to try and nail down these game-wrecking bugs.
If this is happening to you, or if you’re just being disconnected a lot from online matches, then ring Activision! The more people who call them, the more data they can collect and the quicker the game can be patched. You want the local phone number for support in your country. Start here, and select your country:
For my UK compatriots, the number is 0 845 5280269 and the opening hours are Monday through Friday from 9.00 – 17.00 GMT except for national holidays. On the automated menu, you’ll want option 3 for technical help.
I’ll post updates as and when the situation changes. In the meantime, if you’ve got anything you want to contribute on this matter, then please drop me a line.